Service… are we missing the point?
Edge, Chrome, Firefox, Opera, Brave, Vivaldi… for each of these browsers there will be people that fanatically promote it at the expense of the others. The same goes for pdf-readers, file-zippers etc. An IT-department might attempt at making every user’s wishes come true, but this will probably result in workspaces stuffed with apps that have severe functional overlap, and most of them will hardly be used. Why don’t we let the users choose their favorite apps themselves?
Scense Service Point
With the Scense Service Point the administrator can deliver any application, and other services, to the end-users who choose to use them, rather than pushing them to everyone.
The Service Point is not just for applications. You can offer other services as well, like printers etc.
The Scense Service Point facilitates end-users in requesting applications from an online catalog in real-time. This allows for a more relaxed application assignment practice for administrators as the end-users themselves can now choose the applications they like to use.
The administrator will, of course, determine what’s in the catalog…
Straight to the point
The Scense Service Point integrates with your Scense system, which means that your service catalog can be easily composed from the applications that are already in your Scense system. All services can be organized in categories and together with the search feature, services are easily found in the catalog.
The Service Point makes it easy to assign service owners if approval is required before a user’s service request can be granted. Email notifications accompany the service requests for optimal flow. If no approval is necessary the service is assigned to the user by the Service Point, so it’s immediately available after the user refreshes the workspace, without any action required from the IT-department.
For each application, or other service, the administrator determines the target audience, so you can specify which group of users will see the service in the catalog and are able to request it.
Now you can simply let your users decide which browser or PDF-reader they use and Scense will deliver them for you, as always.
Higher Service Level
Lean & Mean
Enable Power Users
Why not just let them?
Boost Your Service Level Today
Open up and let the users help themselves at the Service Point:
- Decrease IT-management effort
- Lower operational costs
- More efficient golden images
- Increase overall IT service level
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